Total Quality Management & the Motivation to Succeed
"Total Quality Management" denotes a business management style; which emphasizes an intense focus on customer satisfaction and positive customer interactions. Self direction and evaluation are an overall protocol for obtaining rewards for attainable goals, benchmarks and measurable successes. High quality standards are a corporate objective and is a part of the culture, attitude and corporate identity. Empowerment is a great part of the Total Quality Management motivational structure, and philosophy.
"Kaizen" is a Japanese term for a company dedicated to constant improvement. Constant improvement is the primary Total Quality Management style objective; and it is the soul of the protocol. It has been determined by statistical research data; and trends analysis that poor quality in business is 85% a management problem and 15% a non-managerial worker problem.
The first objective of "TQM" is an intense focus on Customer Relationships and interactions in the course of business activity. Whether the company uses in house, or outsourced stakeholders, vendors, contractors; and or suppliers; Total Quality Management provides an effective and efficient coordination structure, and framework. A hallmark of quality management is timely responsiveness to crises and trends, while maintaining reliability and corporate stability. Calm effectiveness is based on intelligence, data, and analysis applied in a timely and appropriate manner. The TQM public relations style creates corporate respect and reliability for the brand; and confidence in the company and its management.
The inherent concern for continuous improvement; requires that the Executives and every level of management and non-management employee, adhere to the TQM objectives. There is never an attitude of complacency; because Quality can always be evaluated, adjusted and improved, in response to demand, innovation, and statistical data and customer feedback. The "TQM" enterprise is customer driven; with a profitability motive as a natural outcome of superior performance. It is the well earned benefit of building positive customer relationships and community trust and approval.
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Improvement as an overall management and organizational agenda; is reliant on specific goals, objectives, and measurable benchmarks. Constant employee self evaluation, is coupled with regular input of integral education regarding customer and statistical corporate feedback. Every employee is valued and acknowledged as a corporate asset; and encouraged to contribute not only required job performance tasks, but also focus groups for observations and suggestions. TQM utilizes a broad definition of quality. It is a comprehensive approach to acquiring and compiling data from product sales, services and complaints to keep the corporate image positive in a constant state of evaluation and quality control. The outcome of that effort is consumer and employee confidence.
The entire TQM system rests upon accurate and reliable business measurements. Those measurements drive the company approach to problems, issues, successes and indicate needs for improvement. Most importantly, that statistical data and the techniques employed to manipulate it are a critical variable in the company approach to achieving its objectives.
The data literally drives and provides the impetus for Corporate and or Organizational objectives, and operations. These numbers are compared against benchmarks, standards, and past sales performance statistics as a measure of profitability, and needs. In and of itself; sales data analysis identifies potential and current problematic processes and procedure; allowing them to be traced to their root in order to eradicate and eliminate the causes, and negative business effects. Empowerment of the employees from the top levels of Management to the support staff is another attribute of the Total Quality Management style. True corporate effectiveness, longevity and stability is achieved when people identify with the company, its objectives and culture. Involved and rewarded people who feel a sense of belonging, trust and belief in their contribution as valued and appreciated are more inclined to enjoy their work and take pride in their performance.
They recognize that they are the company, and they bring in or drive away the customers based on their personal contribution to the procedures and processes; not neglecting the importance of effective courteous interactions to those within the Corporate culture and those that come through the door for goods and or services.
TQM involves the " integral person" to the total quality of every level of operations. They are the heart and soul of the company; and their ideas are its mind; there is no profit without quality performance, and no business without effective, responsive, and amicable, customer interactions. TQM
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utilizes a team approach while it applauds each individual’s valuable contribution.
Motivation for success is determined by very personal and individual criteria that comes from within. What motivates one relates to one’s definition of success. Money simply does not quite satisfy the drive to succeed, yet most people equate the size of the paycheck as the only measure that counts. It certainly provides more options to choose from.