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Total Quality Management

Total Quality Management & the Motivation to Succeed

by

Annette Buchanan-Phillips

Abstract

"Total Quality Management" denotes a business management style; which emphasizes an intense focus on customer satisfaction and positive customer interactions. Self direction and evaluation are an overall protocol for obtaining rewards for attainable goals, benchmarks and measurable successes. High quality standards are a corporate objective and is a part of the culture, attitude and corporate identity. Empowerment is a great part of the Total Quality Management motivational structure, and philosophy.

 

"Kaizen" is a Japanese term for a company dedicated to constant improvement. Constant improvement is the primary Total Quality Management style objective; and it is the soul of the protocol. It has been determined by statistical research data; and trends analysis that poor quality in business is 85% a management problem and 15% a non-managerial worker problem.

The first objective of "TQM" is an intense focus on Customer Relationships and interactions in the course of business activity. Whether the company uses in house, or outsourced stakeholders, vendors, contractors; and or suppliers; Total Quality Management provides an effective and efficient coordination structure, and framework. A hallmark of quality management is timely responsiveness to crises and trends, while maintaining reliability and corporate stability. Calm effectiveness is based on intelligence, data, and analysis applied in a timely and appropriate manner. The TQM public relations style creates corporate respect and reliability for the brand; and confidence in the company and its management.

The inherent concern for continuous improvement; requires that the Executives and every level of management and non-management employee, adhere to the TQM objectives. There is never an attitude of complacency; because Quality can always be evaluated, adjusted and improved, in response to demand, innovation, and statistical data and customer feedback. The "TQM" enterprise is customer driven; with a profitability motive as a natural outcome of superior performance. It is the well earned benefit of building positive customer relationships and community trust and approval.

 

Total Quality Management & Success Motivation Page 2 ABP

Improvement as an overall management and organizational agenda; is reliant on specific goals, objectives, and measurable benchmarks. Constant employee self evaluation, is coupled with regular input of integral education regarding customer and statistical corporate feedback. Every employee is valued and acknowledged as a corporate asset; and encouraged to contribute not only required job performance tasks, but also focus groups for observations and suggestions. TQM utilizes a broad definition of quality. It is a comprehensive approach to acquiring and compiling data from product sales, services and complaints to keep the corporate image positive in a constant state of evaluation and quality control. The outcome of that effort is consumer and employee confidence.

The entire TQM system rests upon accurate and reliable business measurements. Those measurements drive the company approach to problems, issues, successes and indicate needs for improvement. Most importantly, that statistical data and the techniques employed to manipulate it are a critical variable in the company approach to achieving its objectives.

The data literally drives and provides the impetus for Corporate and or Organizational objectives, and operations. These numbers are compared against benchmarks, standards, and past sales performance statistics as a measure of profitability, and needs. In and of itself; sales data analysis identifies potential and current problematic processes and procedure; allowing them to be traced to their root in order to eradicate and eliminate the causes, and negative business effects. Empowerment of the employees from the top levels of Management to the support staff is another attribute of the Total Quality Management style. True corporate effectiveness, longevity and stability is achieved when people identify with the company, its objectives and culture. Involved and rewarded people who feel a sense of belonging, trust and belief in their contribution as valued and appreciated are more inclined to enjoy their work and take pride in their performance.

They recognize that they are the company, and they bring in or drive away the customers based on their personal contribution to the procedures and processes; not neglecting the importance of effective courteous interactions to those within the Corporate culture and those that come through the door for goods and or services.

TQM involves the " integral person" to the total quality of every level of operations. They are the heart and soul of the company; and their ideas are its mind; there is no profit without quality performance, and no business without effective, responsive, and amicable, customer interactions. TQM

Total Quality Management & Success Motivation Pg 3 ABP

utilizes a team approach while it applauds each individual’s valuable contribution.

Summary

Motivation for success is determined by very personal and individual criteria that comes from within. What motivates one relates to one’s definition of success. Money simply does not quite satisfy the drive to succeed, yet most people equate the size of the paycheck as the only measure that counts. It certainly provides more options to choose from.

 

Cash Cow 4 TQM

 
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info@homesteps.com

<info@homesteps.com>
Sat, Jan 29, 2011 at 5:20 AM
To: AMOShansaresearch@gmail.com


Dear Annette Buchanan-phillips,

It is our pleasure to now provide you with the most up-to-date listings of available HomeSteps homes within your targeted zip codes.

If you have any questions or need more information about a particular home, please contact the local listing agent managing the sale. The agent's phone number and email address is located at the top of each listing.

Please be advised, we do not always have homes available in your selected zip code area. When we do, however, you will be automatically emailed an updated report each Thursday.

Thank you for choosing to search for your dream home with HomeSteps!

Sincerely,
The H omeSteps Marketing team

Property Report for
Annette Buchanan-phillips
Avodah Ministry of Salvation, Inc

Report Date: 1/27/2011
Property Status: LISTED
Address City County St   Bed     Bath   List Price Broker Phone

Zip Code: 44111
W 3493 155TH ST CLEVELAND CUYAHOGA OH 3 1.00 $44,900 ERA LENTZ ASSOCS INC (440) 842-0999
3139 WEST BOULEVARD CLEVELAND CUYAHOGA OH 6 2.00 $59,000 ERA RATH RLTRS (440) 570-6152
3655 WEST 103RD STREET CLEVELAND CUYAHOGA OH 3 1.00 $14,900 REMAX PREMIERE PROPERTIES (216) 464-7677
3249 WAR REN RD CLEVELAND CUYAHOGA OH 3 1.00 $30,900 TRANSACTION RLTY (216) 432-0444

Zip Code: 44118
2572 PRINCETON RD CLEVELAND HEIGHTS CUYAHOGA OH 4 1.50 $37,900 ERA LENTZ ASSOCS INC (440) 842-0999
3238 CEADARBROOK ROAD CLEVELAND CUYAHOGA OH 3 1.00 $34,900 REMAX PREMIERE PROPERTIES (216) 464-7677

Zip Code: 44122
23351 S WOODLAND DR SHAKER HEIGHTS < td>CUYAHOGA OH 3 2.50 $117,900 REMAX PREMIERE PROPERTIES (216) 464-7677
3475 NORWOOD RD SHAKER HEIGHTS CUYAHOGA OH 8 5.00 $79,900 ERA RATH RLTRS (440) 570-6152

Zip Code: 44124
1163 IRENE ROAD LYNDHURST CUYAHOGA OH 3 2.00 $49,900 REMAX CROSSROADS PROPERTIES (440) 879-4631
1971 BREMERTON LYNDHURST CUYAHOGA OH 4 3.00 $129,900 ERA RATH RLTRS (440) 570-6152
6490 LONGRIDGE RD MAYFIELD HEIGHTS CUYAHOGA OH 3 1.50 $129,900 TRANSACTION RLTY (216) 432-0444

Zip Code: 44128
16115 HARVARD AVENUE CLEVELAND CUYAHOGA OH 3 1.00 $13,500 REMAX CROSSROADS PROPERTIES (440) 879-4631
14910 LOTUS DRIVE CLEVELAND CUYAHOGA OH 4 1.00 $14,900 REMAX PREMIERE PROPERTIES (216) 464-7677
19110 MEADOWLARK LANE WARRENSVILLE HEIGHTS CUYAHOGA OH 4 1.00 $17,900 ERA RATH RLTRS (440) 570-6152
14906 GLENDALE AVE CLEVELAND CUYAHOGA OH 3 1.50 $13,900 ERA RATH RLTRS (440) 570-6152
Property Status: PRE-LISTING
Address City County St   Bed     Bath   List Price Broker Phone

Zip Code: 44111
3878 W 133RD STREET CLEVELAND CUYAHOGA OH 3 1.00 $0 AJ LEWIS & ASSOC (216) 752-9400

Zip Code: 44124
1579 TEMPLE AVE MAYFIELD HEIGHTS CUYAHOGA OH 0 0.00 $0 ERA LENTZ ASSOCS INC (440) 842-0999

Zip Code: 44128
19613 MAYFAIR LN WARRENSVILLE HEIGHTS CUYAHOGA OH 0 0.00 $0 REMAX CROSSROADS PROPERTIES (440) 879-4631
Property Status: SALE PENDING
Address City County St   Bed     Bath   List Price Broker Phone

Zip Code: 44111
3389 W 125TH ST CLEVELAND CUYAHOGA OH 8 4.00 $20,900 AJ LEWIS & ASSOC (216) 752-9400
3716 W 129TH ST CLEVELAND CUYAHOGA OH 3 1.50 $36,900 ERA RATH RLTRS (440) 570-6152

Zip Code: 44118
2045 GOODNOR ROAD CLEVELAND HTS CUYAHOGA OH 4 1.50 $24,900 ERA RATH RLTRS (440) 570-6152
3382 SEATON ROAD CLEVELAND HEIGHTS CUYAHOGA OH 4 2.00 $65,900 REMAX PREMIERE PROPERTIES (216) 464-7677

Zip Code: 44122
22700 HOLMWOOD SHAKER HTS CUYAHOGA OH 4 3.50 $87,000 HOWARD HANNA (216) 328-2541

Zip Code: 44124
1 HUNTING HOLLOW PEPPER PIKE CUYAHOGA O H 4 3.50 $339,900 ERA LENTZ ASSOCS INC (440) 842-0999
1884 CAMBERLY DRIVE LYNDHURST CUYAHOGA OH 4 2.50 $119,000 ERA LENTZ ASSOCS INC (440) 842-0999

Zip Code: 44128
16304 TALFORD WARRENSVILLE HEIGHTS CUYAHOGA OH 3 1.00 $27,500 ERA RATH RLTRS (440) 570-6152
4607 E 144TH ST CLEVELAND CUYAHOGA OH 3 1.50 $47,500 ERA RATH RLTRS (440) 570-6152
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